Fundraising Complaints Procedure

Because CMS is committed to the highest ethical standards in fundraising, we follow a standard of best practise for our fundraising:

When you make a donation to CMS, we undertake that:
•  all communications surrounding it will be honest, truthful and will comply with the law

•  your right to privacy will be respected and you will not be subjected to any form of pressure

•  your gift will be applied to the purpose for which it was originally requested

•  your gift will be used in a way that preserves the dignity of the beneficiary

•  your gift will be handled responsibly and to the greatest advantage of the beneficiary

•  CMS will consider how we meet your wishes as a donor and will be transparent in our dealings with you

•  CMS will respect your needs for confidentiality and will comply with the law relating to fundraising and the use of personal data

•  CMS will strive to achieve the highest professional fundraising standards at all times

If you feel that we have not kept these promises we have made, you can make a complaint via our Complaints Coordinator, whose contact details are at the bottom of this page.

If you make a complaint, we will acknowledge your complaint in writing within 7 days.

We will investigate any complaint we receive within three months of the incident in question, and give you the result of our investigation, in writing, within a month of your complaint.

If you are not satisfied with our initial response, you can write to our General Secretary.

Contact details:
Complaints Co-ordinator
Fundraising Team
CMS
157 Waterloo Road
London
SE1 8UU


The General Secretary
CMS
157 Waterloo Road
London
SE1 8UU